Introduction

HelvAddress ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Swiss address validation and normalization API service.

Data Controller

HelvAddress is the data controller responsible for your personal data. We are based in Switzerland and comply with Swiss data protection laws (FADP) and the European General Data Protection Regulation (GDPR).

Information We Collect

We collect the following types of information:

Account Information

When you register for our service, we collect your email address, company name (if applicable), and billing information.

API Usage Data

We log API requests for service monitoring, debugging, and billing purposes. This includes timestamps, endpoints called, and response codes. Address data submitted via the API is processed but not permanently stored.

Technical Data

We automatically collect certain information when you visit our website, including IP address, browser type, operating system, and pages visited.

How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our API service
  • To process your transactions and send related information
  • To send you technical notices, updates, and support messages
  • To respond to your comments, questions, and customer service requests
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues

Data Storage and Security

All data is stored exclusively in Switzerland on secure servers. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Data is encrypted in transit (TLS) and at rest.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Account data is retained for the duration of your account plus 10 years for legal and tax purposes. API logs are retained for 90 days.

Your Rights

Under GDPR and Swiss data protection law, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@helvaddress.ch.

Cookies

We use essential cookies only to ensure the proper functioning of our website. We do not use tracking or advertising cookies. You can configure your browser to refuse cookies, but this may affect your ability to use certain features of our service.

Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties. We may use trusted service providers to assist in operating our service, but they are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

International Data Transfers

Your data is stored and processed exclusively in Switzerland. We do not transfer personal data outside of Switzerland or the European Economic Area.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@helvaddress.ch

HelvAddress
Switzerland